Player Privacy Policy

At JetSetSpins Casino, we take user privacy seriously. This Privacy Policy explains what information we collect when you use our website or hold an account, how we use it, and the steps we take to protect it. It also explains your choices and how to ask us about your personal information.

Types of data we collect

Personal data

When you create or use an account, we may collect details such as your name, date of birth, contact information and account credentials. We may also request documents or other information needed to verify your identity, protect your account or respond to a support enquiry. Please provide accurate information and let us know if your details change.

Technical data

We may collect information about your device, browser, IP address and how you use our website. This can include pages visited, login activity and error reports. It helps us maintain the website, identify technical problems and detect unusual account activity.

Transactional data

If you make a payment or request a withdrawal, we may record the amount, date, payment method and transaction status. Payment providers may handle some payment details directly. We also keep relevant account and activity records so we can manage requests and review queries about your account.

How we use your information

We use information to operate accounts, provide requested services, process transactions and answer support enquiries. We may also use it to verify account details, prevent unauthorised access, investigate suspected misuse and meet applicable legal obligations. Where a choice is available, you can manage certain communications and privacy preferences through your account or by contacting us.

How we protect and store data

We use access controls and other security measures intended to protect personal information against unauthorised access, loss or misuse. Access is limited to people and providers who need the information for their work. No online system can be guaranteed completely secure, so we encourage you to use a strong password and keep your login details private.

We keep information for as long as it is needed for the purposes described here, including account administration, record-keeping and applicable legal requirements. When it is no longer needed, we take steps to delete or anonymise it.

Cookies and tracking technologies

Our website may use cookies and similar technologies to keep essential features working, remember preferences and understand website performance. Some cookies may be set by third-party providers whose services support the website. You can control cookies through your browser settings, although blocking essential cookies may affect how the website works.

Your privacy rights

You may ask to access the personal information we hold about you, correct inaccurate details or request deletion where applicable. You may also have other rights over how your information is used. We may need to verify your identity before acting on a request, and some information may need to be retained where required by law or for legitimate record-keeping purposes. Contact our support team to make a privacy request.

Sharing information with third parties

We may share relevant information with providers that help us operate the website, process payments, verify accounts, provide support or maintain security. We may also disclose information where required by law. We expect providers handling information on our behalf to use it only for the agreed purpose and protect it appropriately.

Changes to this policy

We may update this Privacy Policy when our practices or requirements change. The current version will be available on this page. Please review it from time to time so you understand how we handle your information.