Need help? Our support team can assist with account queries, verification, payments, technical issues or general feedback. Contact us for quick help with deposits, withdrawals, bonus questions or site navigation. We offer friendly, practical support and will guide you through verification steps and any account-related concerns. You can expect an answer within 24 hours on email enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat & email - typical response under 30 minutes |
| General enquiries | [email protected] - Written enquiries answered within 48 hours |
| Affiliate enquiries | [email protected] - Partner support, account manager on request |
| Phone | +44 20 7946 1538 - Phone lines, call back available |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or questions that need an explanation or supporting documents. Use a clear subject line so the support team can identify your request. Include up-to-date contact details and any relevant documents to help avoid delays when they review your message and get back to you.
Contact Form
Response Time
Our support team is available via live chat and email to help with account, payment, and game-related questions. Most inquiries receive a reply within one business day. More complex issues, such as payment checks or account reviews, may take longer depending on their nature. Please include relevant details in your message so the team can review your request.
Feedback
We want to hear from you. Share feedback, suggestions or ideas to improve the site, games and customer journey, as every message helps us refine features, promotions and support. Your input is reviewed carefully by our team and used to prioritise changes that make the service clearer, faster and fairer for all players. Thank you for helping us improve.