General Terms and Conditions

This page sets out the rules that govern use of our platform and explains the relationship between you and us. It covers account responsibilities, eligibility, acceptable use, promotions, payments, dispute procedures and how we update these terms. By using the site you agree to comply with these terms and any specific rules that apply to services you use.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only you must use your login credentials and you must notify us immediately if you suspect unauthorised access. We may require identity verification before you can deposit, place bets, or request withdrawals. If verification is incomplete we may suspend withdrawals and restrict account activity until checks are finished.

Eligibility requirements

To open an account you must be at least 18 years old and meet any geographic eligibility that applies to particular offers or services. We allow one account per person, household and, where applicable, per payment instrument. If you do not meet eligibility criteria we reserve the right to close the account and return any remaining balance in accordance with these terms.

Acceptable platform use

You must not use the platform for unlawful or fraudulent purposes, collude to manipulate outcomes, use automated tools to interact with games, or attempt to bypass deposit, bonus or withdrawal controls. Chargebacks, disputed payments without prior contact, and providing false documents are prohibited. We may suspend or close accounts where suspected abuse or breaches occur.

General bonus and promotion rules

Promotions are subject to specific terms which apply in addition to these general rules. Eligibility, minimum deposit, wagering requirements, maximum bet limits and expiry periods vary by offer. We may withhold, reclaim or void bonuses if you breach promotion rules, provide false information, or attempt to exploit an offer. Always check the live promotion terms before participating.

Deposits and withdrawals

Payment methods, processing times and limits vary and are shown in your cashier. We require KYC and source-of-funds checks before approving withdrawals; this may delay processing. We may apply minimum or maximum withdrawal limits and hold funds where there is a dispute or suspected illicit activity. Any fees or processing times charged by payment providers are separate from our service and may apply.

Dispute resolution

If you have a complaint contact our support team and provide relevant details so we can investigate. We will acknowledge and aim to resolve issues promptly. Where a dispute remains unresolved we may refer the matter to an independent dispute resolution body or the courts, and users may pursue available legal remedies in the relevant jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site or communicated to active account holders. Continued use of your account after a change constitutes acceptance of the revised terms. If you do not accept changes you should stop using the services and close your account.

Responsible play

We provide tools to help manage play including deposit limits, time-outs and self-exclusion. For independent support in the United Kingdom you can consult recognised organisations such as GamCare and GAMSTOP. If you need assistance with responsible play contact our support team who can explain available controls.